I'm using SharePoint 2010 as a helpdesk of sorts. I've set this up with two issue tracking lists. The first list is where any authenticated user can populate the form to request assistance. I've set up a workflow to email the helpdesk lead that a request has been sent as well as a workflow to copy this information into the second issue tracking list where the helpdesk team will track the status and conclustion of the event.
My question is, beyond the helpdesk lead going into the second list and editting the "Assigned To" column, is there a way to prompt him to assign a helpdesk team member to the list item? Ideally, I'd like him to receive an email that says This request has been submitted, please assign - where he will then be able to select a person from the group.
Thank you